Privacy policy

  • PRIVACY : At Dottie & Hope, we are committed to maintaining the trust and confidence of visitors to our website. Dottie & Hope will never sell, rent or trade email lists or other confidential information with other companies or businesses for marketing purposes or otherwise. 

  • Please find here the detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure :

  • We collect information when you register or place an order with Dottie & Hope.  In order to process your order and maintain our commitments, we will collect personal information including your name, email address, shipping address, telephone number, username, password and payment (credit/debit card) information. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies.

  • We collect information about you to process your order, manage your account and to keep you updated about other products and services we think may interest to you. This may include but is not limited to the following general purposes: product fulfilment; billing, identification and authentication; contact & research.

  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

  • If you prefer we don’t have your contact information or withdraw our consent to contact you, please email us at hello@dottieandhope.com

  • DISCLOSURE : We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  • SHOPIFY : Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

  • PAYMENT : If you choose a direct payment gateway to complete your purchase, Shopify stores your debit/credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service (www.shopify.com/legal/terms) or Privacy Statement (www.shopify.com/legal/privacy).